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Our Terms & Conditions – Built Around Your Account

When you open an account on lucky day, you're joining a platform built for Indonesia players who want clarity on what they can do, how their money moves…

Your account stays yours to controlPayments via DANA, OVO, GoPay, QRISWithdrawals verified and processed dailySupport in English and Bahasa Indonesia
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lucky day Our Terms & Conditions – Built Around Your Account
GET ANSWERS WHEN YOU NEED THEM

How to Reach Us About Your Account Terms

Questions about how our terms apply to your account, payments or withdrawal process? We're here in English and Bahasa Indonesia. Reach out via live chat during lobby hours, email us for detailed account questions, or check our help centre for step-by-step guides on common issues. Players in Semarang, Makassar and across Indonesia can expect a response from our support team within 24 hours on weekdays.

Team online

Live Chat

Open a chat window in the lobby footer. Available daily 08:00–23:00 Jakarta time. Our team answers account terms questions, payment holds and verification steps in English and Bahasa Indonesia.

Email Support

Email [email protected] for detailed questions on withdrawal procedures, data requests or account disputes. We reply within 24 hours on weekdays with full documentation of how the terms apply to your case.

Help Centre

Search our in-app help section for guides on account access, withdrawal timelines, DANA/OVO/GoPay/QRIS deposit windows and what to do if a payment fails or is delayed.

HOW WE PROTECT YOU

Security, Data and Your Rights Under These Terms

We take your account security and data privacy seriously. Your personal information — name, email, phone and payment details — is encrypted and stored securely.

Data Encryption

All account data — login credentials, payment methods, play history — travels over encrypted HTTPS connections. We use industry-standard SSL certificates so your information never passes unencrypted across the internet.

Payment Verification

Every withdrawal is reviewed by our compliance team before it leaves your account. We verify your DANA, OVO, GoPay or QRIS details match your registered address to prevent unauthorized transfers and protect your funds from fraud.

Your Data Rights

You can request a full copy of your personal data, ask us to correct or delete information, or download your account history. Email [email protected] with 'Data Request' in the subject line and we'll respond within 30 days.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your preferences and detect suspicious login attempts. We never use tracking cookies for marketing. You can clear cookies in your browser settings; you'll need to log in again but your account remains safe.

Account Closure

Close your account anytime by emailing [email protected] or via the account settings menu. Any remaining balance is withdrawn to your registered payment method within 3 business days after closure is confirmed.

Record Retention

We keep your account, transaction and dispute records for seven years to comply with financial regulations. After that, we anonymize your data. You can request deletion of older data if it's not required for regulatory compliance.

Frequently Asked Questions About Our Terms & Conditions

Read answers to the questions we hear most often about account eligibility, payment rules, withdrawals, data access and what happens if there's a dispute.

You must be at least 18 years old and located in a region where lucky day operates. Eligibility depends on local law. You'll need a valid email, phone number and a payment method (DANA, OVO, GoPay or QRIS). During registration, you'll confirm you've read and accepted our terms and that the information you provide is accurate.

Any balance remaining in your account — whether from deposits or winnings — can be withdrawn to your registered DANA, OVO, GoPay or QRIS account. We process withdrawals daily. Once the funds leave your account, you can close it by contacting support. Your remaining balance will not be forfeited.

We process withdrawal requests within 24 hours on weekdays. DANA, OVO, GoPay and QRIS transfers usually arrive within one hour after we send them. Bank transfers may take 1–3 business days depending on your bank. We verify every withdrawal for compliance, which may add a day if additional information is needed.

Yes. Email [email protected] and write 'Data Request' in the subject line. Include your account username and email address. We'll send you a full export of your personal data, play history and transaction records within 30 days. This is your right under our terms and privacy policy.

Contact [email protected] or use the live chat in the app footer with details of the transaction (date, amount, game name). Our compliance team investigates account disputes within 48 hours on weekdays. We'll review game logs and payment records to confirm what happened and correct any error.

Yes. We encrypt all payment information (DANA, OVO, GoPay and QRIS details) using HTTPS and industry-standard encryption. We never store your full card or bank credentials; payment processing is handled by secure third-party providers. We verify every withdrawal against your registered payment method to prevent fraud.

Our terms can be updated at any time. We notify you by email and in-app alert of material changes. If you continue to use your account after a change is posted, you're agreeing to the updated terms. If you don't agree, you can close your account and withdraw your balance before the new terms take effect.

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