Reference

Legal clarity built for your account

We keep your data secure, your payments verified, and your account accessible. Here's exactly how we handle your information, where local law permits, and who to reach when…

Data protection & encryptionPayment verification process24/7 support channelsAccount access & rights
Explore the Lobby Read FAQ
lucky day Legal clarity built for your account
GET IN TOUCH

How to reach us about legal matters

Team online

Email support

Send account or legal questions to [email protected] and we'll reply within 24 hours with clear answers about your rights, data or our terms.

Live chat

Open the chat window in your account lobby between 08:00 and 23:00 Jakarta time, seven days a week. We handle urgent account-access and payment-verification questions live.

Phone support

Call us Monday to Friday, 09:00 to 18:00 Jakarta time at the number shown in your account settings. Bring your account ID or registered email to speed up verification.

SECURITY & PRIVACY

How we protect your account

Encryption

All data between your device and our servers travels encrypted. Your password is never stored in plain text, and we use industry-standard protocols to keep your login secure.

Payment verification

Every deposit and withdrawal is checked against fraud lists and your account history. Large withdrawals may trigger additional verification via email or SMS to confirm it's really you.

Account access

You can view, download or request deletion of your personal data anytime. Submit requests via email to [email protected] with your account ID and we'll respond within 14 days.

Data retention

We keep account and transaction records where local law permits. After your account closes or becomes inactive for 36 months, data is securely deleted unless a legal hold applies.

Cookie controls

Functional cookies remember your session and language. You can disable them in browser settings; the lobby will still load, but you may need to log in each visit.

Contact our legal team

Email [email protected] for disputes, data-access requests, or concerns about how we handle your information. We aim to respond within five business days.

Your legal questions answered

We keep your encrypted records for as long as local law requires, typically up to seven years for transaction history. After that period or if you request deletion, we securely remove your personal data from our servers. You can request a copy of your data before closure.

Withdrawals are verified and processed within 24 hours. DANA, OVO, GoPay and QRIS transfers usually land in your wallet instantly once we release them. Bank transfers may take 1–3 business days depending on your bank's processing speed.

Yes. If you see an unauthorized charge, email [email protected] or call our team within 30 days with your account ID and the transaction date. We'll review it and work with your payment provider to resolve it.

We ask for your full name, date of birth, phone number and postal address to verify your identity and comply with local law. For large withdrawals, we may request a photo ID or proof of address to confirm the account holder matches the payment method.

We use your payment details only to process deposits and withdrawals. We never store your card or bank details in plain text, and we never share them with third parties except as required by local law or payment providers to complete transactions.

Yes. Log into your account and update your phone, email or address anytime. To delete data or request a copy, email [email protected] with your account ID. We'll process requests within 14 days where local law permits.

Contact us immediately via live chat or call the number in your account settings. We'll lock your account, verify your identity and help you change your password. If funds are missing, we'll review transaction logs and work with your payment provider.

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