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How We Keep Your Account Safe & Private

When you open an account at lucky day, we collect and store information — your name, contact details, payment methods like DANA, OVO, GoPay and QRIS, and game…

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lucky day How We Keep Your Account Safe & Private
REACH OUT ANYTIME

How to Contact Us About Your Privacy

Team online

Live Chat

Open the chat icon in your account lobby — available 09:00–23:00 Jakarta time, seven days a week. Ask about your data, request a copy, or report a privacy concern. Our team responds within two minutes.

Email Support

Send a message to [email protected] with your account number and a description of your request. We reply within 24 hours with a full explanation or next steps.

Account Settings

Go to Settings > Privacy & Data in your account dashboard on desktop or mobile app. View what we hold, update your contact info, or submit a data-access request directly from there.

SECURITY & YOUR RIGHTS

How We Protect & Respect Your Information

Encryption in Transit

Every deposit via DANA, OVO, GoPay or QRIS, every withdrawal request, and every password change travels over HTTPS encryption. Your bank sees only your transaction reference, never your lucky day balance or game history.

Access & Correction

You have the right to see every piece of data we hold about you. Submit a request via email or in-app Settings and we'll send a complete export within seven days. Update your name, phone, or address anytime from your dashboard.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your preferred language, and track which games you visit most. You can disable non-essential cookies in your browser settings; essential login cookies cannot be turned off without signing out.

Data Deletion

Close your account and request permanent deletion from Settings > Account Closure. We remove your personal data within 30 days. Game records stay encrypted and linked only to your old account ID for compliance purposes.

Third-Party Processors

Payment processors (DANA, OVO, GoPay, QRIS operators), our email provider, and anti-fraud vendor see only the minimum data needed to serve you. Each has signed a data-protection agreement and depends on local law compliance.

Policy Changes

If we update this policy, we email every account holder 14 days in advance. Changes take effect after that notice period. Log in anytime to check the full updated text in Settings > Legal Policies.

Privacy & Data — Common Questions

Yes. Go to Settings > Privacy & Data on desktop or your app, or email [email protected]. Within seven days, we'll send you a complete export including your name, payment history, game logs, deposit and withdrawal dates, and every device you've logged in from. Players in Semarang and across Indonesia have the same access rights.

We keep withdrawal records for five years for tax and anti-fraud compliance. Your DANA, OVO, GoPay and QRIS transaction IDs stay linked to your account for dispute resolution. After account closure, this data is anonymised but retained for the full five-year period where local law requires it.

No. We do not sell personal data. We share only the minimum needed with payment processors and fraud-detection vendors to complete your transactions and keep your account safe. All partners sign data-protection agreements. Game studios may receive anonymised play trends (e.g. 'slot feature spins were triggered 5,000 times this week'), never your name or balance.

Your personal data — name, email, address — is deleted within 30 days of closure. Game history and deposits stay in encrypted archives for five years for regulatory compliance. You cannot re-access them after deletion. If you reopen an account later, we start fresh with a new profile.

Your password is hashed with a secure algorithm and never stored in plain text. We cannot see it, even if you forget it. Password reset links expire after one hour. Two-factor authentication is optional but strongly recommended in your account security settings.

Only you can see your full game history in My Account > Game History. Live-table seat numbers are not shared publicly. Our support team can view your account history only if you contact them with a dispute or request. Game studios see only anonymised aggregate data — never your name or balance.

We comply with legal requests only when they follow the proper court or law-enforcement procedure. Where local law permits, we may challenge overly broad requests or notify you before disclosure. All requests are logged. We do not hand over data in response to informal inquiries.

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